Root Cause / Episode 009 / Incident response
Checkout is down, but its support ticket is going places. The Manager asks for a progress update, and Patch tracks the ticket’s latest ascent.
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Panel 02 / 04
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Panel 04 / 04
Read the transcript
Panel 1. The Manager asks Brian about the outage while a little paper ticket shoulders a hiking pack. A laptop says CHECKOUT DOWN. The Manager: “The checkout system is still down. Where’s the ticket?” Brian: “It’s been escalated.”
Panel 2. Patch stands beside a topographic route map showing the ticket passing tents toward a DIRECTOR flag. Patch: “It passed three teams and a director.”
Panel 3. The Manager sees the ticket at a snowy mountain base camp on her laptop. The Manager: “Has anyone fixed it?” Patch, off panel: “It just reached base camp.”
Panel 4. Brian looks at a summit photo of the ticket on his phone. The laptop behind him still says CHECKOUT DOWN. Brian: “The ticket has better vacation photos than I do.”
Meet the regulars
Brian
Solves infrastructure. Still waiting on requirements.
The Manager
Sees the possibility. Occasionally, the scope.
Patch
Helpful. Literal. Technically followed instructions.