Root Cause / Episode 005 / Automation and integrations
Brian asks Patch to order one box of coffee. A slow response from the supplier gives the new purchasing workflow an unexpected test.
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Read the transcript
Panel 1. Brian holds his cyan mug beside Patch in the office. Brian: “Patch, order one box of coffee for the office.” Patch: “On it.”
Panel 2. Patch sees a timeout message on the supplier screen and starts retrying. Brian raises a cautioning hand. Patch: “The supplier timed out. Retrying.” Brian: “Check whether the order went through first.”
Panel 3. Coffee boxes fill the office as the Manager examines the deliveries. Patch: “I already retried twenty times.” Manager: “How many went through?”
Panel 4. The supplier has delivered a bronze statue of Brian holding a mug on a pedestal labeled CUSTOMER OF THE YEAR. Coffee boxes surround Brian, the Manager, and Patch. Brian: “Nobody let it send a thank-you note.”
Meet the regulars
Brian
Solves infrastructure. Still waiting on requirements.
The Manager
Sees the possibility. Occasionally, the scope.
Patch
Helpful. Literal. Technically followed instructions.